Cancellation Policy
If you need to Cancel, please call our office at 361-578-7275 before the cancellation deadline detailed below and speak to one of our staff. All deposit refunds will be minus a $10 cancellation fee. Regrettably, we are unable to process cancellation requests received by text or email.
Reservations made after the cancellation deadlines require a nonrefundable reservation deposit. Cancellations made after the deadlines will result in forfeiture of all deposits.
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Defined Stay RV Site Reservations (stays that have a definite departure date): 48 hours cancellation notice is required. Please notify our office by 4 p.m. two days before your scheduled arrival. We do not give refunds for early departures.
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Defined Stay Cabin Reservations (Stays that have a definite departure date not requiring an extended stay deposit.): Seven days’ notice prior to scheduled arrival date is required for deposit refund. Please notify our office by 4 p.m. one week before your scheduled arrival date. We do not give refunds for early departures.
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Extended-stay RV Site Reservations (Stays that are one week or longer without a definite departure day): Seven days’ notice prior to scheduled arrival date required for deposit refund. Please call our office by 4 p.m. 7 days before your scheduled arrival date to cancel.
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Extended Stay Cabin Reservations: Seven days’ notice prior to scheduled arrival date is required for deposit refund. Please notify our office by 4 p.m. one week before your scheduled arrival date. We do not give refunds for early departures.
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At no time do we prorate Extended Stay rates for cabins or RV sites. An Extended Stay Guest that pays for a month or week and then needs to checkout early will be converted to either the current weekly or nightly rate as appropriate, and refunded the difference.